Return and Refund Policy

At Tata Hair Cosmetic, we do our best to offer quality products. If a problem occurs, please review our return policy below.

Return window

You have 14 days from the date you receive your order to request a return.

Return conditions

To be accepted, the item must:

• be new, unworn and unused;
• be returned in its original packaging;
• include all accessories and tags, where applicable.

Non-returnable items

For hygiene and safety reasons, the following items cannot be returned or refunded:

• wigs or extensions that have been worn, styled, washed or altered;
• products whose protective packaging has been opened;
• personalized or made-to-order products;
• sale or final-sale items, except in the event of a defect.

Defective product or order error

If you receive a defective product or an item different from what you ordered, contact us within 48 hours of delivery and include photos. We will review your request and offer an appropriate solution.

Refunds

After we receive and inspect the returned product, we will notify you of our decision. If the return is accepted, the refund will be issued to the payment method used for the order as soon as possible.

Return shipping costs

Return shipping costs are the customer's responsibility, except when the error is ours or the product is defective.

Contact

For any return or refund request, contact our customer service team through the Contact page of our store or by email.